Terms and Conditions

Blooma Boutique Hotel
(Operated by Alta Vista del Pacífico Azul S.R.L., Santa Teresa, Costa Rica)

1. Best Rate Guarantee
We guarantee the best available rate when you book directly through the official Blooma Boutique Hotel website. If you find a lower publicly available rate (“Lower Rate”) for the same booking criteria within 24 hours of making your reservation, we will match it, subject to the following conditions:1.1. The Lower Rate must apply to the same accommodation type, dates, length of stay, number of guests, and terms (cancellable or non-cancellable) as the reservation made with us.

1.2. Claims must be submitted within 24 hours of booking and at least 14 days before check-in.
1.3. Rate comparisons will exclude taxes, fees, gratuities, and any additional amenities (e.g., free breakfast) included in the Lower Rate.
1.4. Claims must be submitted via email, including proof of the Lower Rate’s availability.
1.5. Blooma Boutique Hotel reserves the right to verify the Lower Rate and deny claims that cannot be independently confirmed.
1.6. Reservations made via third-party websites or platforms are not eligible for the Best Rate Guarantee.

2. Cancellation Policy
2.1. Reservations canceled 14 or more days before the scheduled check-in date will receive a full refund.
2.2. Reservations canceled less than 14 days before arrival are non-refundable.
2.3. No-shows will be treated as cancellations, and no refunds will be issued.

3. Prices and Taxes
3.1. All rates are subject to a 13% VAT tax.
3.2. Additional charges may apply for specific services or amenities.

4. Payment and Check-in/Check-out Policies
4.1. Full payment is required at check-in unless otherwise agreed upon.
4.2. Check-in time: 15:00 (3:00 PM).
4.3. Check-out time: 11:00 AM. Late check-outs are subject to availability and additional charges.

5. Traveling with Minors
5.1. Guests under 18 years old must be accompanied by an adult. Proof of guardianship may be required.
5.2. Parents or guardians are responsible for the behavior and safety of children during their stay. A waiver must be signed for children using the pool or engaging in any potentially risky activities on the property.
5.3. The hotel is not responsible for any accidents, injuries, or damages caused by children in the hotel rooms or common areas, including the pool.

6. No Smoking Policy
6.1. Smoking is strictly prohibited inside all guest rooms and indoor public areas of the hotel. A penalty fee of $400 will be charged if smoking is detected in the room.
6.2. Designated smoking areas are provided outdoors for your convenience.

7. Accessibility and Special Needs
7.1. Guests requiring special accommodations should notify the hotel in advance via phone or email. Requests are subject to availability and not guaranteed without confirmation.

8. Parking
8.1. On-site parking is limited and must be reserved in advance. The hotel is not liable for damages or theft.

9. Liability
9.1. The hotel is not responsible for the loss or damage of personal belongings or for injuries unless caused by hotel negligence. Guests are advised to secure their belongings.

10. Force Majeure
10.1. Blooma Boutique Hotel is not liable for cancellations or interruptions caused by events beyond its control, including but not limited to natural disasters, government actions, or pandemics.

11. Amendments to Terms
11.1. The hotel reserves the right to revise these terms and conditions at any time without prior notice.

12. Governing Law
12.1. Any disputes shall be resolved in accordance with the laws of Costa Rica.

13. Exclusions to the Best Rate Guarantee
Our Best Rate Guarantee does not apply to:
• Reservations made via non-official Blooma Boutique Hotel websites or channels.
• Discounted rates unavailable to the public, including corporate, government, and group rates.
• Rates on auction or resale websites.
• Taxes, fees, or currency exchange fluctuations.

By confirming your reservation and accepting your room key, you agree to these terms and conditions. If you have any questions, please contact us directly.